US Return Information
We hope that you will be pleased with the items you select. If you are not completely satisfied, we will gladly return any items in original condition within 60 days of receipt. For your convenience, you may return item(s) for a refund. Click here to find the location nearest you. Unfortunately, we cannot accept any worn, washed, altered, or embroidered items. Shipping and processing charges are non-refundable. We suggest you ship via a trackable or insured ship method as we are unable to credit returns that are not received. Return postage must be pre-paid. COD’s on return shipments cannot be accepted. Please allow 14 days for us to receive and process your return.
If we are not located in your neighborhood, you can send your return along with the completed Return form via insured prepaid US mail or UPS to:
Uniform City – Returns
411 Bussen Underground Rd
St. Louis, MO 63129
If you need assistance prior to returning your item(s) or to order a different size/color/item, please call us at 1-866-972-2849.
ALL OF OUR PRODUCTS ARE GUARANTEED AGAINST DEFECTS IN QUALITY AND WORKMANSHIP!
US LOST PACKING SLIP
If you've lost your packing slip, simply include your order number, name, address and items you are returning on a piece of paper. If you do not know your order number, call us at 1-866-972-2849 and we will be happy to help. Ship your return merchandise to Uniform City- Returns, 411 Bussen Underground Rd, St. Louis, MO 63129. We recommend insuring your return shipment, as we cannot give credit for items that we do not receive. .
US WRONG ITEM(S) SHIPPED OR DAMAGED IN TRANSIT
For fastest service, call us at 1-866-972-2849 or e-mail us at firstname.lastname@example.org with your order number, name, address and details on the item you ordered and the item you received. If the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but you will be credited for the return once we receive it.
If item is returned in new condition within 60 days, with proof of purchase (i.e., your packing slip) and the item(s) have not been worn, washed or embroidered, you will receive a full refund for the cost of the product, based on your original payment method (i.e., check or credit card). If you do not have a packing slip or original order number, call us at 1-866-972-2849 and we will search for your order information. We process all returns immediately upon receipt of the item(s). Depending on the method you use to send the item(s) to us, it can take up to 14 business days for us to receive and process your return. If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return. If you ordered by check, your refund check will be sent to you via first-class mail.
International Return Information
For international returns, please contact GlobalShopEx at email@example.com or 1-786-391-4865.