Returns and Exchanges
Returns and Exchanges
Q : What is your return policy?
A : If you are not satisfied with an item, you may return it within 30 days upon receipt of the item for an exchange or refund. Please note: We cannot accept for return or exchange any items over 30 days old, items that have been worn, washed, damaged, altered, or embroidered. Shipping charges are not refundable.
Q : What is Uniform City's shoe warranty?
A : All shoes, except clearance items, have a 6-month warranty against manufacturer's defects. Shoes on clearance only have a 30 day warranty against defects. The warranty is from the original date of purchase. The manufacturer's warranty would cover anything unusual that happens to a shoe such as the sole cracks, the seam rips or the shoe becomes separated from the sole. Shoes that cause a blister, a corn or are uncomfortable are not defective. They do not fit correctly and would not be covered under warranty. Uniform City reserves the right to refuse damaged footwear due to misuse, abuse, alteration or excessive wear.
Q : What does the term "slip resistant" mean?
A : Slip resistant footwear does not guarantee the wearer will not slip. It means they will not slip under normal circumstances.
Q : What should I do if my item is defective?
A : Uniform City stands by their products. On rare occasions however, products can sometimes have a defect that goes undetected by the manufacturer or becomes apparent only during use. If you think that a product you purchased from Uniform City has a manufacturing defect, please call our Customer Service Department at 1-866-814-0145, 7 days a week - 24 hours a day.
Q : How do I return items back to Uniform City?
A : Please fill out and follow the instructions located on the back of the invoice received with your original order. You may send a copy if you need to keep the original for your records. Return items to the address printed on the back of your invoice. You may use any method of shipping that will be convenient for you. Please do not use the Priority Mailbag or Box to return the order by FedEx.
Q : How long will it take to receive my exchange items?
A : Due to processing and availability of merchandise, an exchange order generally takes 7 to 10 business days from the date we receive your package for you to receive the exchanged items.
Q : Will I be charged for shipping again when an item is returned for exchange?
A : Standard shipping rates for the order will be charged at the time of the exchange.
Q : How long will it take to receive my refund?
A : Once your package has been received and processed, your refund will be generated by our system. If you paid by credit card your credit card will be then credited. Depending upon your billing cycle, you should see the credit on your next statement. If you paid by check, your refund check will be mailed within 10 to 15 business days from the date we receive and process your returned package.
Q : What do you charge for shipping?
A : Shipping Rates...
Q : How do you ship?
A : We ship most all orders via FedEx SmartPost. Your package will be delivered by the US Postal Service. All packages shipped to Alaska, Hawaii, Puerto Rico, Guam & US Virgin Islands ship via FedEx except those shipping to PO Boxes which will ship via FedEx Smartpost and may take up to three weeks for delivery. For FedEx 2- Day and FedEx Next Day delivery, your order must be placed by no later than 11:00 AM for it to ship the same day that the order is placed. Orders placed after 11:00 AM ET will ship the following business day. Orders are shipped Mon-Fri only. Allow one additional business day for processing of Embroidery orders.
For FedEx Saturday delivery, your order must be placed by 11:00 AM ET Friday. FedEx Saturday delivery is not available for all locations. Please call 1-866-814-0145 to verify if Saturday delivery is available for your area.
FedEx 2-Day, Next Day, and Saturday Delivery services are subject to additional shipping charges which will be confirmed on your order during checkout. Promotional offers for discounts on shipping charges only apply to our standard ground delivery service. FedEx 2-Day, Next Day, and Saturday Delivery services are not available to PO Box addresses.
Q : How long will it take for my order to arrive?
A : In-stock, non-embroidered items will typically
take from 7-10 Business Days to be received for shipments within the
continental United States. For shipments to Alaska, Hawaii, Puerto
Rico, Guam & US Virgin Islands, please allow 10-15 Business Days
For those items out-of-stock, backordered items may take up to 2-3 weeks to be received as these items become available and will be shipped without any additional shipping charges.
Q : Do you accept International orders?
A : We are only able to process orders from Puerto Rico, Alaska, Guam, Hawaii, and the US Virgin Islands. Due to heightened security measures, we can no longer ship to APO or FPO addresses.
Q : Do you accept International Credit Cards?
A : We apologize but we are unable to accept International Credit cards. Credit cards must be drawn on US Banks.