Customer Information and Frequently Asked Questions
Customer Information and Frequently Asked Questions
Q : How can I tell if my order has been received?
A : As soon as you complete your order a screen with "ORDER STATUS" will appear. This screen will have your Order ID Number and order total, including shipping costs. Please keep the order ID for your records. You will also receive an email confirmation immediately upon placing your order. If you are using e-mail filters and/or blockers, please make sure that you can receive e-mails from Uniform City.com so that e-mail notices can be received.
Q : How do I check the status of my order?
A : You may email us at firstname.lastname@example.org or you may call Customer Service at 1-866-814-0145 (Mon-Sun 5:00am - 1:00am).
Q : Can I order catalog items online?
A : Yes. Simply go to "SEARCH" at the right corner of the home page, and enter the four digit-style number of the item, then click on the underlined style number to view the item prints and colors available in that style. You may also search for items by entering key words into the "SEARCH" search box.
Q : Is there a maximum dollar amount I can order online?
A : $1000.00 is the maximum amount that can be ordered online. Orders greater than $1000.00 must be called into the Customer Service Center at 1-866-814-0145 (Mon-Sun 5:00am - 1:00am).
Q : How accurate are the colors of items in the online catalog?
A : We do our best to accurately represent the appearance of the products we sell in our online store. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product's true colors may not appear as they should on your screen.
Q : Why is an item I ordered out of stock if I just received the catalog?
A : Unfortunately, it is not possible to determine exactly how popular items will be and we may temporarily sell out of an item, creating a back-order situation. These items are normally delayed for 7 to 14 business days. Seasonal items are available while supplies last.
Q : How do I enter a discount coupon on my order?
A : After putting all of the items into your basket, enter the coupon code in the Promotional Code box just below the items in your cart, then click the Apply Coupon button. Your discount will be applied and the totals will be updated in your basket. For shipping discounts, the discount is taken from the items in your basket and the shipping charge remains unchanged.
Ordering By Fax
Q : How do I place on order by fax?
A : Print out an order form, fill it out, and fax it to us toll free at 800-600-0449.
Ordering By Mail
Q : How do I place on order by mail?
A : Print out an order form, fill it out, and mail to P.O. BOX 434 Louisiana, MO 63353.
Q : What credit cards do you accept online?
A : You may use any of the cards listed below: Visa, MasterCard, American Express, Discover
Q : When will you charge my credit card?
A : Your card will not be charged until your order ships. You will be charged for back-ordered items only after they ship with no additional shipping or handling charges.
Q : Can I purchase/use a Gift Certificate online?
A : At this time, we do not offer Gift Certificates online. We will have that functionality very soon.
Q : Can I use a Gift card with a Master Card or Visa logo?
A : No. We are unable to process gift cards at this time.
Q : Do you charge sales tax?
A : Yes, but only on orders placed in Florida, Georgia, Maryland, Missouri, or Virginia. Tax will be charged at a 7% rate for Florida, 6% for Georgia, 5% for Maryland, 7.725% for Missouri, and 5% for Virginia.
Q : Do you offer Group Ordering Discounts?
A : Yes, Please contact our Group Sales Representatives at 1-800-397-1758 Monday to Friday 9:00 a.m. to 5:00 p.m. EST.
Q : Does Uniform City accept purchase orders?
A : Signed Purchase Orders are accepted for all Hospitals, Clinics, Institutions, and Government Agencies with credit approval. Simply fax or mail us an authorized purchase order and we will generally process it within 24 hours or call one of our Group Sales Representatives.
Q : What is your guarantee?
A : If you are not satisfied with an item, you may return it within 30 days upon receipt of the item for an exchange or refund. Please note: We cannot accept for return or exchange any items over 30 days old ,items that have been worn, washed, damaged, altered, or embroidered. Shipping and handling charges are not refundable.
Q : What is Uniform City's shoe warranty?
A : All shoes, except clearance items, have a 6- month warranty against manufacturer's defects. Shoes on clearance only have 30 days warranty against defects. The warranty is from the original date of purchase. The manufacturer's warranty would cover anything unusual that happens to a shoe such as the sole cracks, the seam rips or the shoe becomes separated from the sole. Shoes that cause a blister, a corn or are uncomfortable are not defective. They do not fit correctly and would not be covered under warranty. Uniform City reserves the right to refuse damaged footwear due to misuse, abuse, alteration or excessive wear.
Q : What does the term "slip resistant" mean?
A : Slip resistant footwear does not guarantee the wearer will not slip. It means they will not slip under normal circumstances.
Q : What should I do if my item is defective?
A : Uniform City stands by their products. On rare occasions however, products can sometimes have a defect that goes undetected by the manufacturer or becomes apparent only during use. If you think that a product you purchased from Uniform City has a manufacturing defect, please call our Customer Service Department at 1-866-814-0145 (Mon-Sun 5:00am - 1:00am).
Q : How do I return items back to Uniform City?
A : Please fill out and follow the instructions located on the back of the invoice received with your original order. You may send a copy if you need to keep the original for your records. Return items to the address printed on the back of your invoice. You may use any method of shipping that will be convenient for you. Please do not use the Priority Mailbag or Box to return the order by FedEx.
Q : How long will it take to receive my exchange items?
A : Due to processing and availability of merchandise, an exchange order generally takes 7 to 10 business days from the date we receive your package for you to receive the exchanged items.
Q : Will I be charged for shipping and handling again when an item is returned for exchange?
A : Standard shipping rates for the order will be charged at the time of the exchange.
Q : How long will it take to receive my refund?
A : Once your package has been received and processed, your refund will be generated by our system. If you paid by credit card your credit card will be then credited. Depending upon your billing cycle, you should see the credit on your next statement. If you paid by check, your refund check will be mailed within 10 to 15 business days from the date we receive and process your returned package.
Q : What do you charge for shipping?
A : Shipping Rates...
Q : How do you ship?
A : We ship most all orders via FedEx Smartpost. Your package will be delivered by the US. Postal Service. All packages shipped to Alaska, Hawaii, Puerto Rico, Guam & U.S. Virgin Islands ship via FedEx except those shipping to PO Boxes which will ship via FedEx Smartpost and may take up to three weeks for delivery.
For FedEx 2- Day and FedEx Next Day delivery, your order must be placed by no later than 11:00 AM for it to ship the same day that the order is placed. Orders placed after 11:00 AM ET will ship the following business day. Orders are shipped Mon-Fri only. Allow one additional business day for processing of Embroidery orders. For FedEx Saturday delivery, your order must be placed by 11:00 AM ET Friday. FedEx Saturday delivery is not available for all locations. Please call 1-866-814-0145 (Mon-Sun 5:00am - 1:00am) to verify if Saturday delivery is available for your area.
FedEx 2-Day, Next Day, and Saturday Delivery services are subject to additional shipping charges which will be confirmed on your order during checkout. Promotional offers for discounts on shipping charges only apply to our standard ground delivery service. FedEx 2-Day, Next Day, and Saturday Delivery services are not available to PO Box addresses.
Q : How long will it take for my order to arrive?
A : In-stock, non-embroidered items will typically take from 7-10 Business Days to be received for shipments within the continental United States. For shipments to Alaska, Hawaii, Puerto Rico, Guam & U.S. Virgin Islands, please allow 10-15 Business Days for delivery.
For those items out-of-stock, backordered items may take up to 2-3 weeks to be received as these items become available and will be shipped without any additional shipping charges.
Q : Do you accept International orders?
A : We are only able to process orders from Puerto Rico, Alaska, Guam, Hawaii, and the US Virgin Islands. Due to heightened security measures, we can no longer ship to APO or FPO addresses.
Q : Do you accept International Credit Cards?
A : We apologize but we are unable to accept International Credit cards. Credit cards must be drawn on US Banks.
Customer Service Our Customer Service Center is always available for any questions that you might have. You can contact us via e-mail email@example.com or by phone toll free at: 1-866-814-0145 (Mon-Sun 5:00am - 1:00am).
Q : Does Uniform City offer embroidery?
A : Yes, Uniform City offers a full-service Embroidery Department including the creation of custom logos. All items online which have embroidery available will be noted on the item page. After selecting the embroidery option, you will be guided through the step by step process to specify the details of the embroidery you want. Embroidery services are provided at an additional charge which starts at $3.99 per line for three garments or more. Standard logos start at $4.99 and custom logos require an initial set up fee of $59.99. Most embroidered items are delivered within 7-14 business days and require 1-2 additional business days for order processing.
Sizing Charts Click here to see sizing charts
Technical and Security Questions
Q : Why doesn't my browser work properly with your site?
A : Your browser must be Secure Socket Layer compliant to take advantage of our security features. You must also have your browser configured to accept cookies. We recommend using 5.0, or later versions of Netscape Navigator/Communicator, Microsoft Explorer and AOL. We do not take orders from WebTV.
Q : Why is my shopping cart empty after I placed an item in it, when I try to continue shopping on your site?
A : If you are experiencing this problem we suggest lowering your privacy settings by clicking on "Internet Option" in your "Tools" menu and clicking on the "Privacy" tab. In addition, we also suggest clearing your cookies and re-starting your computer. To clear your cookies, just click on "Internet Options" in you "Tools" menu and click "Delete Cookies".
Q : Do you share email addresses, phone numbers or street addresses with other companies?
A : Uniform City does not sell or share any customer information with other companies.
Q : Is ordering on your site secure?
A : Yes. When you enter the checkout area, you are connected via our secure socket that encodes and transmits your personal information directly to our processing system. That information is available only to our internal billing and processing staff.